What Landlords Need to Know About the New Private Rented Sector Ombudsman

The New Rental Ombudsman – A Key Part of the Renters’ Reform Bill

As part of the upcoming Renters’ (Reform) Bill, the government will introduce a mandatory Ombudsman for all private landlords in England, whether they use an agent or not.

🏛️ What Is the Private Rented Sector Ombudsman?

It’s a government-backed, independent service that allows tenants to raise complaints and have them resolved without needing to go to court. The aim is to improve accountability and ensure fair treatment in the private rental market.

📌 Key Features for Landlords:

• Compulsory membership – Every landlord will be legally required to join the Ombudsman scheme. Those who fail to join may face penalties of up to £7,000 for initial breaches, rising to £40,000 or even criminal prosecution for continued breaches.

• Covers all tenancies – Even landlords managing their own properties will be included

• Low-cost access – Aimed at providing affordable dispute resolution

• Binding decisions – The Ombudsman can require landlords to take action or pay compensation where appropriate

• Improved standards – Encourages best practice and greater consistency across the sector

🧠 Why It Matters

The new system is designed to reduce pressure on courts, speed up the resolution process, and make the private rental sector fairer and more transparent. While it adds a layer of regulation, it also protects responsible landlords by helping resolve issues quickly and fairly.

✅ What You Can Do Now

• Stay informed – we'll keep you updated as the rollout date approaches

• Make sure your records and procedures are in good order

• Be prepared to register when the scheme opens

If you have questions about how this might affect your properties or tenancies, don’t hesitate to get in touch.